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IT Network Service Analyst

Direct hire role - $55-70,000 salary

Center Grid is looking for a talented Service Delivery Support Analyst to join our team of skilled information systems and technology professionals in the Cincinnati area.

Job Description:
The Service Delivery Support Analyst is responsible for ensuring effective and efficient delivery and ongoing support for customer solutions. Support includes account management, project management, and service management for all product(s) and processes throughout the solutions lifecycle.

Job Tasks Include:
Providing technical account management for customers (e.g. incident, change management).
Facilitating time reporting and customer billing/invoicing processes.
Developing service management/monitoring processes, customization, and training curriculum.
Performing auditing and controls to maximize customer support and satisfaction.
Manage projects/implementation for customer solutions.
Documentation of all of the above.
This position is support-based and requires extensive customer and team interaction. This may require travel to training sites for extended periods, and incidental travel to customer sites.

Basic Qualifications:
Must be legally able to work for any employer in the US without sponsorship.
Exceptional oral/written communication and customer engagement/relationship skills.
3 years of IT infrastructure service operations experience in an enterprise class environment.
3 years of experience writing documentation in a technical environment.
ITIL Service Management Foundation certification(s).
Ability to pass background checks to work on state/federal government projects/programs.

Additional Preferred Skills:
Bachelor's degree in information technology or related discipline.
Microsoft Office product(s) competence.
Project Management Professional certification(s).
Compliance and Governance experience (e.g. SSAE-16, HIPAA, PCI, etc.).
Virtualization technologies exposure/familiarity.
Monitoring/management applications experience (e.g. Tivoli, BMC Patrol, Service Now, etc.).
Database applications (Microsoft, Open Source, Oracle, etc.).

CenterGrid is a wholly owned subsidiary of Vora Ventures. Center Grid provides cloud services in our data centers and on customer premise. Vora Ventures is an information systems and technology consulting firm with over 25 years of experience bringing the right people, process and technology together to solve our customer's business problems. Combining the benefits of a locally owned and operated firm with headquarters in Cincinnati with a global firm, our aggressive growth and expansion have created exceptional career opportunities for talented professionals. Joining our team will provide a dynamic opportunity to develop your career while making a meaningful contribution to our customer's success.

Center Grid provides:
Health and Dental benefits to all consultants. 401(k) Retirement plan with employer contribution. Paid vacation and sick days.
We welcome inquiries from applicants only (no third parties or agencies please). Candidates must be authorized to work permanently in the United States. Due to the volume of resumes that we receive, only those candidates selected for review will be contacted. Ascendum is an equal opportunity employer.


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